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Help with Technical Questions

What format are the videos in?

Videos come in two formats:

  • DVD
  • DVD-ROM

About the DVDs

DVDs are in a region encoding playable in North America, and contain NTSC data.

Note that many of the DVDs we rent are DVD+R or DVD-R format. Please verify that your DVD player can play these discs before renting; we can not give refunds to customers who rent a video on a medium that they can not view.

Because vendors sometimes change the format of their videos during the lifetime of a title, we do not keep track of which videos are in which DVD format ("silver" pressed DVD, DVD+R, and DVD-R). Thus, we can not, unfortunately, tell you what format a particular title is in.

You can verify that your machine can play DVD+/-R recordings by going here.

About the DVD-ROMs

DVD-ROMS contain Quicktime movies and require the following hardware:

  • 1 GHz or faster processor
  • 512 MB RAM
  • 64 MB Video RAM
  • DVD-ROM Drive
  • 5 GB of hard disk space
  • 1280 x 1024 display

and the following software:

  • Microsoft Windows XP Professional, or Windows 2000 Professional, or Apple Mac OS X 10.2+
  • Quicktime Movie Player (Version 5.0.5 or higher)
  • Acrobat Reader (Version 5.0 or higher)

Can I download the videos over the Internet?

Unfortunately, this is not a service that we are able to provide.

Under US copyright law, we have the right to do anything we want with the physical VHS tapes and DVDs we buy (lend, rent, sell, etc.)... but we do not have the right to transform the content into other formats, or distribute the content electronically.

However, we try to keep most titles in stock, and if you order DVDs (which go by first class mail), an order placed today should reach you in just a few days.

The DVD does not seem to play; what do I do?

Please examine the DVD under a strong light, looking for hairs or fingerprints. If finger prints or other dirt are present, please spray the DVD with window cleaner, eyeglass cleaner, or clean water with a touch of soap, rinse, and gently wipe dry with a soft lint free towel. The DVD should then play. If it does not please contact us immediately so that we can get a new DVD to you.

The DVD plays, but the audio is muddy; what do I do?

Most DVD players have several audio modes that change the sound for different purposes. For example "action movie", "symphony hall", etc. Using your DVD remote control, find the button that changes the audio mode. Make sure that you are in "normal", "basic", or "regular" mode. Playing an instructional disk with voice narration in another mode can result in very muddy audio.

There's no sound on this video! What do I do?

Some of the videos have sound recorded on only one channel. If you are playing such a video on a stereo DVD player and a mono television, you likely have three RCA jacks on the back of the DVD player:

  • video
  • audio LEFT
  • audio RIGHT

and two RCA jacks on the back of your TV:

  • video
  • audio

and one of the audio channels out of the DVD player is unused. Try disconnecting the audio channel that you're currently piping into the TV, and connect the other audio channel instead.

I have a DVD drive on my computer. Will this video play?

All DVDs rented from are guaranteed to play on your DVD player, as long as your DVD player is documented as playing DVD+Rs and DVD-Rs.

Most of our DVDs also play decently on most PCs equipped with DVD drives.

...however, given the huge diversity of DVD drives, codecs, drivers, play programs, etc., we can not give a guarantee that our DVDs will play on all computers.

If you have any question not answered above, please check the main help section or send us mail.