Help
You can find the answers to most questions quickly using the tools and information in the sections below.
Top 4 questions:
1) My video has not arrived. Has it shipped? When will I get it?
Answer: This information is online! Go to your Order History, then follow the instructions at the top of the page.
2) How do I suggest a new video?
Answer: Go to our Suggest a Video page.
3) I received the video, but there's a problem. How do I get it fixed?
Answer: First of all: we apologize, and we will solve your problem - we'll get a new copy out to you ASAP. To do that: go to your Order History, then follow the instructions at the top of the page.
4) Where do you ship to?
Answer: We ship to all US and Canadian addresses, including Puerto Rico, APO and AE addresses. Unfortunately, we do not ship to any other locations.
Answers to all other questions can be found in one of the following sections.
- How it Works: how to order, how long shipping takes, what countries we ship to, and a lot more
- SmartFlix Universities: how SmartFlix Universities work
- Payment: how to pay, what a credit card rejection means, and more
- Legal: info about copyright, terms and conditions, etc.
- Technical: what formats the videos are in, whether they'll work in your computer, and related issues
- Video Bundles: Everything you need to know about video bundles
- Other: solutions to other problems
If you still have questions that aren't answered above, you can contact us.